FAQ’s
Our sales team are always available to offer advice and guidance. We are always pleased to answer any questions you may have. Here are some frequently asked questions:
What is an Ice Glows?
A range of glow products that radiate a variety of colours from cool blue, flaming red or luxurious purple, creating a dramatic and stylish ambience.
How safe are your Ice Glows?
We believe safety to be of the utmost importance. All our glow products conform to British Safety Standards & European Regulations. They can be used indoors, as confirmed by Trading Standards and the Health & Safety Executive (HSE – www.hse.gov.uk/). Most products come with an age warning.
Will you provide safety instruction?
Yes, safety is of utmost importance to us. We send out a safety sheet to all our first time buyers. Furthermore, safety instructions are on our website and are printed on our products too. Safety comes first! If you are not sure of any safety points please do not hesitate to contact us. We will be happy to help.
What is the cost of an Ice Glow?
Cost is all dependent on the quantity your order, contact us today for a quotation or visit our online shop – www.iceentertainments.com
How can I order?
You can order either by phone or online.
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Offices | +44 (0) 20 7298 5572 | |
| On The Move | +44 (0) 7912 360 063 | ||
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www.iceentertainments.com | ||
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sales@iceentertainments.com |
How much is delivery?
Delivery charges will vary based on location and timeframe. Delivery will be confirmed prior to placing an order. Contact us for a quotation or visit our online shop – www.iceentertainments.com
How long does delivery take?
Due to UK firework regulations on the transportation of hazardous goods, our carriage costs carry a slight premium. We have absorbed the majority of the costs ourselves. We have varied delivery charges dependant on the quantity of products ordered and the urgency of delivery required. We are able to offer the following delivery services
- Customer Collection
- London (Same Day Service)
- England, Scotland & Wales excluding Ireland (Next Day Service)
- European Locations (4-5 days Service)
- Rest of the World (Delivery Time Frame is based on location)
Do you deliver outside of the UK?
Yes we are able to deliver across Europe and The Rest of the World with only a handful of countries being exempt. Prices and delivery times will differ from country to country. Please contact us for full information.
Which forms of payment do you accept?
We accept payment in the following ways:
- Credit/Debit Cards
- BACS Transfers
- Cheques
- Cash Payments
What credit and debit cards do you accept?
We accept any of the following payment cards:
- Visa
- Mastercard
- Eurocard
- Visa Debit
- Switch (UK only)
- Solo (UK only)
- Delta
- JCB
Contact numbers and opening times?
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Offices | +44 (0) 20 7298 5572 | (Between 9am-5pm) |
| On The Move | +44 (0) 7912 360 063 | (Between 9am-8pm) | |
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www.iceentertainments.com | ||
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sales@iceentertainments.com |